You have a legal right to know what information is held about you, how we use it, and whether we handle your personal information fairly, lawfully and securely. For further information about us and the contract you agree to on using this website, please see our terms and conditions. Further information about our cookies usage is available in our cookies policy.
To read more about our commitment to accessibility, please read our website accessibility statement and hotels’ accessibility statements: Accessibility statement for The Bear, Accessibility statement for the New House Hotel, Accessibility statement for Coed-Y-Mwstwr Hotel
What is personal information?
Personal information is any information that can be used to identify or contact you, such as your name, phone number, email address and IP address – in technical terms, it’s “information about any identified or identifiable living person”.
Protecting your privacy means that we are responsible for ensuring that your personal information is secure, and that we must let you know what we do with it.
How do we acquire your personal information?
We may collect and store information which you give us through any forms on our site, such as when you are booking and paying for rooms, or in your other correspondence with us, email or otherwise.
We may also receive and store information automatically when you interact with us, such as your IP address, browser type and whether you’re looking at our site on a mobile device or not. See our cookies policy for further information about this type of personal information, how we gather it, why we do so, and what we do with it.
What do we do with your personal information?
We use your personal information to deliver you the information that you’ve asked for, including booking rooms at our hotels. We may also use your personal information for administrative purposes, such as to let you know about changes to our services, and for marketing purposes, such as including your email address in newsletter mailing lists.
We may use your personal data to send you email and other communications such as newsletters and details of our service which may be of interest to you. You may opt out from these communications at any time.
We may also use IP addresses and other such personal data to recognise you when you visit or return to this site. Tracking this data is anonymous, which protects your privacy. This anonymous data allows us to understand how users interact with our site, which helps us to improve the site’s layout, performance and delivery. For more information about how and why we do this, please see our cookies policy.
We reserve the right to share your personal information if we are ever in a situation where we are legally obliged to.
How do we protect your personal data?
We take your privacy seriously, and security is a high priority. We take appropriate precautions to protect your personal data from loss, misuse, unauthorised access, alteration, disclosure and destruction, but we cannot guarantee that any data transfer is 100% secure. You transfer data to us at your own risk.
Please be aware that email and other electronic communications are not secure if they are not encrypted, and that your communications may pass through servers in a number of country jurisdictions before they reach us. We cannot accept responsibility for any unauthorised access or loss of personal data that stems from a cause beyond our control, and we cannot be held responsible for the actions or omissions of third parties who may misuse your personal data if it is unlawfully collected from this site.
Do we share your personal data?
We do not disclose your data to third parties.
What are your rights?
If you’d like to learn more about your rights under UK data protection laws, please see the website of the Information Commissioner’s Office.
If you have any other queries or concerns, please don’t hesitate to contact us.